Coronovirus – COVID-19 Telemedicine is Here for You 24/7

Healthiest You is partnering with the CDC (Centers for Disease Control and Prevention), state and local health officials, and our health system partners to provide our communities with the support, information, and the care they need.

Getting care and guidance from the comfort of your own home can put your mind at ease and help you avoid heavily public areas such as doctors’ offices and the ER, which can carry many germs. Our providers can evaluate your risk and advise you on next steps.

While there is no treatment for COVID-19, people who are mildly ill may be able to isolate and care for themselves at home.

For cases where in‐person care is needed, we will navigate patients to appropriate resources and encourage patients to “let them know before you go” so that the in-person care facility can direct them appropriately and minimize potential exposure for others.
As the COVID-19 outbreak unfolds, our commitment to providing high-quality care has never been more important. Virtual care is recommended by the CDC as the way to get care and advice and help avoid exposure and spread of potentially contagious viruses.

When should I use your services? What are wait times like?

The need for our care has never been greater and providing care in your moment of need is our highest priority. As a result, you may experience extended wait times.

If you have a fever or feel feverish, have cold-like symptoms or flu-like symptoms, or feel run-down, you should contact us. If you are experiencing shortness of breath or difficulty breathing, then you should call your local doctor’s office to request an in-person visit. Shortness of breath–having trouble breathing–is a more severe symptom that requires an in-person evaluation.

The fastest way to receive care is to request a visit on the mobile app or online. If you’re a new member, set up your account and complete a brief health history.

Teladoc does not write lab orders for COVID‐19 testing. When our doctors identify a COVID‐19 suspected case, we advise individuals to call their local doctor or their state’s public health hotline to verify test availability and to “let them know before you go” so that the in-person care facility can direct them appropriately and minimize potential exposure for others.

Testing availability varies by community and many health departments and health systems are prioritizing testing for patients with the greatest risk of COVID‐19 complications or greatest risk of spreading to others.

Individuals vulnerable to COVID-19 are patients older than 50 years or patients with chronic diseases such as heart, lung, kidney, and diabetes, or who are immunocompromised.

Children do experience the same symptoms as adults do with COVID-19. However, at this time, we are seeing that children’s symptoms seem to be milder. Children with chronic diseases such as heart, lung, kidney, diabetes, or who are immunocompromised, are at higher risk for complications due to COVID-19.

Teladoc works with many Medicare Advantage and Medicaid managed care plans but is not a provider for Medicare fee for service or Medicaid fee for service. Contact your health insurance provider to learn more about your benefits and to see if you have access to Teladoc.

We’re here to support you

If you think you have coronavirus:

  1. Contact us. We will advise you on what to do next. See our frequently asked questions below for how we handle COVID-19 evaluations.
  2. Call ahead before going in person to any doctor’s office.
  3. Don’t go to your local emergency room for COVID-19 testing. The ER is only for those who need the most critical care.

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